Product Manager

About the Job
We are changing the way people think about customer service by leveraging technology platforms and Artificial Intelligence (AI), and we need your help!

We are seeking a Product Manager to help guide the development of solutions to our team of 10,000+ team members using our proprietary technology platforms and AI tools. We’re looking for an entrepreneurial mindset, a fearless attitude and a passion to take software technology and AI to the next level. This role will work with the Senior Director of Research & Development to execute on worldwide corporate strategies. 


As Product Manager, You Will…
  • Take action based on your ability to research, collaborate and rollout product roadmaps with internal stakeholders
  • Make decisions based on the company’s creative, technical and business requirements and how they work together 
  • Provide support and collaborate with the Project Management team 
  • Understand and articulate the “What” and “Why” of each user-story and prioritize with Project Management accordingly
  • Create a baseline for measurements and track how far the needle has moved after each release
  • Recommend when to iterate, when to innovate and provide data-informed metrics to support your direction
  • Assist with rollouts, communications with stakeholders and support ongoing compliance as required


As a Product Manager, You Have...
  • A high school diploma or equivalent. Completion of post-secondary schooling preferred
  • 3+ years of experience in a dedicated product management role
  • Knowledge of agile product development
  • Strong verbal and written communication skills
  • Strong problem-solving and decision-making skills
  • Ability to work in a fast-paced, ever-changing environment and can handle a high volume of work
  • Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
  • Ability to effectively interact with employees at all levels of the organization and work with people from diverse backgrounds
  • Ability to plan and monitor for results
  • Ability to interface with internal and external stakeholders

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