Manager of Software Development Operations

About the Job

We are changing the way people think about customer service by leveraging software technology, and we need your help! 

We are seeking a Manager of Software Development Operations to lead a team in the design, development and implementation of new customer accounts and special projects within 24-7 Intouch’s IT department. We’re looking for an entrepreneurial mindset, a fearless attitude, and a passion to take software technology to the next level.

As a Manager of Software Development Operations, You Will…

  • Plan and lead the development of new software products and/or enhancements
  • Guide development efforts toward solving business needs
  • Oversee the analysis, design, development and maintenance of software solutions
  • Ensure all software solutions and enhancements are fully tested, debugged and meet product quality standards 
  • Ensure all projects are delivered on time and with a high level of quality
  • Ensure all reported system issues are resolved
  • Ensure technology solutions support the needs of the customer and/or organization
  • Perform continuous review of technologies, industry standards and industry-related developments and make recommendations relative to the need for further research and associated changes
  • Provide consistent leadership to each individual; sets objectives; reviews performance, produces career development plans, and addresses concerns
  • Define, monitor key team and system metrics
  • Manage on-call team to ensure operational impacts are minimized

As a Manager of Software Development Operations, You Have...
  • Minimum of 5 years of technical experience in software development
  • Minimum of 2 years experience in team leadership
  • Significant experience managing medium to large software projects
  • Experience in .NET development preferred
  • Experience in Continuous Integration/Automated Deployment preferred
  • Experience working with Agile software development methodologies preferred
  • Significant experience with data integration and reporting
  • Excellent speaking and writing abilities
  • Ability to prioritize and plan work activities as needed
  • Ability to meet aggressive deadlines and handle multiple and complex projects
  • Ability to coach and mentor employees, providing career and professional guidance
  • Ability to interface with internal and external stakeholders 

Want to apply later?

Type your email address below to receive a reminder

ErrorRequired field

Apply to Job

ErrorRequired field
ErrorRequired field
ErrorRequired field