Human Resources Coordinator

 ABOUT 24-7 INTOUCH

24-7 Intouch is a global contact center & technology company that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self-service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch’s customizable customer care platform allows their clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 18 years of experience, the 24-7 Intouch team takes pride in building a top to bottom brand alignment for partners to create exceptional customer experiences.

For more on our company culture, follow the link to Our Story - https://vimeo.com/177119191 

ABOUT THE JOB

The Human Resources Coordinator’s activities will provide support to the HR team, with a focus on ensuring that HR processes and documentation are meeting legislative requirements
 
 ESSENTIAL FUNCTIONS:
  
  • Assist HR team with preparing for orientation including scheduling and preparing new hire packages
  • Assist HR team with filing and administrative aspects of the HR function.
  • Assist with entry of new hire setup with payroll 
  • Ensure HR processes are meeting legislative requirements, conducting regular follow-up ensuring appropriate documentation is in order
  • Follow-up with all employees and ensure all proper documentation is received upon hire, tracked and filed accordingly
  • Responsible for ensuring all background security checks are done on new hires, results are reported and escalated accordingly
  • Provides information by answering communications; referring and escalating to the appropriate person
  • Verify completion of all new hire paperwork and documentation
  • Maintain records and overall integrity of employee record filing systems ensuring privacy and confidentiality standards are met
  • Maintain various HR spreadsheets, databases ensuring information is up to date, accurate and monitored regularly
  • Work collaboratively with various departments and all levels of employees
  • Assist with the HR Department as required
 
 CRITICAL SKILLS:
  
  • Excellent time and project management skills.
  • Adaptability to learn a variety of software programs.
  • Strong Analytical and problem solving skills.
  • The ability to multitask and self-manage your work day is crucial.
  • Ability to work in a fast paced and time sensitive environment.
  • Ability to adapt to change and innovation.
  • Maintain quality service by establishing and enforcing organization standards.
  • Ability to organize and follow-up on multiple tasks/details with accuracy and timeliness.
  • Ability to adhere to all organizational policies and procedures.
  • Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds.
  • Rational decision-making skills.
  • Planning and monitoring for results.
 
 EDUCATIONAL REQUIREMENT:
  
  • At least 2 years of HR Experience
  • High school diploma or equivalent required
  • Some post-secondary or completion of post-secondary schooling preferred

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