Building Service Officer

About 24-7 Intouch
24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

For more on our culture, follow the link to Our Story - https://vimeo.com/177119191 


About the Job

We’re changing the way people think about customer care, and we need your help!

We’re looking for a Building Service Officer (BSO) to maintain a safe, secure and comfortable work environment for our employees and visitors. This role will be responsible for scheduled and responsive maintenance management.  Because 24-7 Intouch is known for its incredible campuses, the ideal candidate will be passionate about enforcing standards, rules, policies and procedures. 

As Building Service Officer, You Will…

  • Regularly walk the campus to ensure the site is in good and presentable condition
  • Ensure that basic facilities (eg. water and heating) are well-maintained
  • Ensure all areas are in line with PCI compliance
  • Conduct badge audits
  • Enforce clean desk policies 
  • Identify maintenance needs and escalate them to Facility Managers as needed
  • Distribute headsets for all new hire training classes 
  • Audit campus spaces before visitors arrive 
  • Assist with incident reports and emergency situations
  • Audit and distribute standard BSO and office supplies 
  • Projects as assigned (eg. hanging TVs, installing corner guards, organizing storage closets, etc) 
  • Assist with Employee Experience Team activities and events
  • Reset program lounge spaces and training rooms
  • Travel between sites several times a week

As Building Service Officer, You Have…

  • Successfully completed the 90-day probationary period
  • High School diploma or equivalent (required)
  • Completion of a post-secondary degree (asset) 
  • The ability to prioritize the safety and security of our employees, visitors and campuses
  • The ability to enforce rules and regulations confidently and courteously
  • The ability to communicate effectively with a diverse group of people, including employees, partners, visitors and vendors
  • The ability to adhere to all organizational policies and procedures
  • The ability to influence and motivate employees to attain campus/facility goals
  • The capability to organize and follow-up on multiple tasks with accuracy
  • Ability to stand for long periods of time
  • The ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
  • A valid driver's license and own a vehicle

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