Team Leader (Supervisor)

About 24-7 Intouch

24-7 Intouch is a global contact center & technology company that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self-service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch’s customizable customer care platform allows their clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 19 years of experience, the 24-7 Intouch team takes pride in building a top to bottom brand alignment for partners to create exceptional customer experiences.

For more on our company culture, follow the link to Our Story - https://vimeo.com/177119191

 
About the Job

Our ideal candidate manages and leads a team of employees by also helping management. Communicates company goals, policies, safety practices, and deadlines. Motivates team members and assesses performance. 
 

As a Team Lead, You Will…

  • 1 year of previous experience in customer support, client services, sales, or a related field.
  • Intermediate computer skills and experience with analyzing data.
  • Excellent verbal and written communication skills.
  • Persuasive and goal-oriented.
  • Ability to multitask, prioritize, and manage time efficiently.
  • Flexible Schedule and able to work on weekends.

As a Team Leader, You Have...
 
  • Committed:  Desire to grow, evolve and improve.
  • Punctuality: Arriving on time for work is typically a major indicator of your commitment level. 
  • Team Player: Collaborates and works well with others.
  • Reliable: Should be responsible and base decisions on good judgmental skills. 
  • Communication Skills: Professional written and spoken communication skills. 
  • Enthusiastic: Enthusiasm is contagious. Team players need to have fun when working with their teams. 

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