About 24-7 Intouch
24-7 Intouch is a global contact center & technology company that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self-service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch’s customizable customer care platform allows their clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 19 years of experience, the 24-7 Intouch team takes pride in building a top to bottom brand alignment for partners to create exceptional customer experiences.
About the Job
Our ideal candidate manages and leads a team of employees by also helping management. Communicates company goals, policies, safety practices, and deadlines. Motivates team members and assesses performance.
As a Team Lead, You Will…
- 1 year of previous experience in customer support, client services, sales, or a related field.
- Intermediate computer skills and experience with analyzing data.
- Excellent verbal and written communication skills.
- Persuasive and goal-oriented.
- Ability to multitask, prioritize, and manage time efficiently.
- Flexible Schedule and able to work on weekends.
As a Team Leader, You Have...
- Committed: Desire to grow, evolve and improve.
- Punctuality: Arriving on time for work is typically a major indicator of your commitment level.
- Team Player: Collaborates and works well with others.
- Reliable: Should be responsible and base decisions on good judgmental skills.
- Communication Skills: Professional written and spoken communication skills.
- Enthusiastic: Enthusiasm is contagious. Team players need to have fun when working with their teams.